Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Pengguna Lay…

Customer complaint handling is one of the company's strategy to maintain and to establish good relations with customers. If the customer complaint is resolved then customer satisfaction will be achieved. The purposes of the study are analysing the influence of service quality which variables consist of tangible, reliability, responsiveness, assurance, and emphaty to the customer complaint ha…