Analisis kajian kepuasan pelanggan pada pelayanan bus rapid transit (BRT) tra…

As service providers mass transportation , the Bus Rapid Transit ( BRT ) Trans Semarang need to keep the quality of service to meet customer satisfaction by improving service quality it is hoped a Trans Semarang (BRT) be able to overcome our dependence on private vehicles and reduce traffic congestion in Semarang. The object of this research is to analyze the level of costumers satisfaction in…