Analisis Pengaruh Kualitas Pelayanan Jasa terhadap Kepuasan Pelanggan pada PT…

This research aims to determine and analyze how much influence the quality of service to the level of satisfaction felt by customers who use services of PT. PLN (Persero) Tegal Area. The methods of data collection used in this research are the method of observation, interviews, and questionnaires using a numeric scale with 10 point scale and method of determination of the sample used was acc…