TA DIGITAL
Analisis tingkat kualitas pelayanan terhadap kepuasan pelanggan pada Rumah Makan Bandeng Budheng Semarang
The purpose of the final project are to know the quality of service given and know the satisfaction level of customers that was given by rumah makan bandeng budheng, Rumah Makan Bandeng Budheng is the type of service food and drink busines that must always give attention quality. By giving attention of quality service to the customers, Rumah makan bandeng budheng will success in the future. To know the quality degree of service rumah makan bandeng budheng toward the satiesfaction of customers by compare the degree of expectation and working that was done by Rumah makan Bandheng budheng through five dimensions include reabillity, responsiveness, assurance, tangible, empathy. Based on the result of analisis satiesfaction index of customers the degree of satiesfied customers is in satisfied scale.
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