TA DIGITAL
Analisis klaimen atas kualitas pelayanan PT Jasa Raharja (Persero) Perwakilan Pati
The purposes of this research were to determine whether the service provided by PT Jasa Raharja (Corporation) Representatives of Pati had given satisfaction to the claimers and also to know the expectations of the claimers. This final project used a sample of 75 respondents. Sampling technique was used in this final project. The method of data collection were observation, interviews, literature studies and questionnaire.
Meanwhile, to find the validity and reliability of the questionnaire, the researcher used validity and reliability testing. The analytical method used in this research was IKP (Customer Satisfaction Index) and, then, the result was mapped into the Cartecius diagram.
The results of this study showed that the average claimers were satisfied with the service given by PT Jasa Raharja (Corporation) Representatives of Pati by the IKP> 76% - 100%. But the indicators of security and comfort at the time when the customers submitted the documents to get the compensation from the company had the lowest satisfaction’s levels, with the IKP 73.24%.
No other version available
Computer Science, Information & General Works 
Philosophy & Psychology 
Religion 
Social Sciences 
Language 
Pure Science 
Applied Sciences 
Art & Recreation 
Literature 
History & Geography