TA DIGITAL
Persepsi karyawan terhadap pelayanan jamsostek pada Kopkar kendali harta PT Coca-cola Botling Indonesia Central Java Semarang
In this era, competition is very tight and economic activity has developed rapidly. The business people are demanded to survive and be progressive in doing business. Competition of business happens in both goods business and services business. Jamsostek services given by KOPKAR KENDALI HARTA cover health care benefits, guaranteed death, future insurance, and occupational accident insurance. The purpose of this research is to find out the employees perception on Jamsostek services at KOPKAR KENDALI HARTA especially health care benefits.
The method of colleting data are observation, interview, questionnaires, and literature review. The sampling method used in this research is purposive sampling, with 50 respondents.
The result of the research shows that the perception about the services consist of tangibles with total score hopes (157) and perfomance (153) with IKP (97,45%), (158);(152) with IKP (96,20%), (154);(152) with IKP (98.70%), reliability with total score hopes (140) and perfomance (139) with IKP (99,29%), (146);(142) with IKP (97,26%), (149);(146) with IKP (97,99%), responsiveness with total score (148) and perfomance (147) with IKP (99,32%), (162);(152) with IKP (93,83%), (151);(148) with IKP (98,01%), assurance with total score hopes (160) and perfomance (155) with IKP (96,58%), (158);(154) with IKP (97,47%), (162);(153) with IKP (94,44%), and empathy with total score hopes (159) and perfomance (154) with IKP (96,86%), (160);(157) with IKP (98,13%), (163) (155) with IKP (95,09%). The result from distributing questionnaires show that the employee perception about jamsostek services especially health care benefits is good because the majority of employee give positive perception on jamsostek services at KOPKAR KENDALI HARTA.
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