TA DIGITAL
Peran Pelayanan Pelanggan (Customer Service) dalam Menangani Keluhan Pelanggan pada PT Pos Indonesia Semarang
The study is entitled “The Role of Customer Service In Handling Complaints In PT. Pos Indonesia Semarang 50000”. The purposes of this study are to describe the role of customer service in dealing with customer complaints, and to know how to handle the customers complaints without making consumers disappointed at PT. Pos Indonesia Semarang .
The method used in this research is descriptive qualitative. The research was conducted on July 4 & 5, 2013 at the Post Office Semarang. Data collection techniques used were interviews, observation, and study the literature.
These results indicate that customer service has a very important role in dealing with complaints on PT. Pos Indonesia Semarang. Customer service is providing good service and prioritizing handling of customer complaints as soon as possible on how to deal with all the problems posed by the customers completely.
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