TA DIGITAL
Training for Improving Employees Performance at Novotel Hotel Solo
Intense competition requires each company to demonstrate their best performance, especially businesses engaged in the field of service providers such as hotels. The rise of hotel business in recent years makes tight competition among hotels increases. Every hotel is vying to demonstrate their advantages, start from complete facilities, offer reasonable prices, easy access, satisfactory service until high security guaranteed. From all the advantages offered by each hotel, the service is the first rank in influence hotel‘s productivity. So it is necessary to have high-motivated employees with good performance.
This study aims to describe the details of the training conducted by Novotel, from the background training, training process, kinds of training, training materials, training methods, the responses from trainees when attending training until performance appraisal after the training and rewards to motivate employees to improve performance. The study use primary and secondary data and are obtained from the documentary study, observation, and interview.
There are two kinds of trainings at Novotel Solo Hotel; corporate and generic trainings. Corporate training is held, planned and managed directly by Accor center in France or Accor branch of Asia-Pacific in Sydney; Australia. It consists of Welcoming the Guest, Keys to Communication, Train the Trainer, Leadership Development Program and Keys to Success. And generic training is held, planned and managed by Novotel Human Resources. It consists of Welcome to Accor, Expat (End of Child Prostitution and Trafficking), Planet 21, Fire Brigade, Accor Media Charter, Discover Novotel and Novotel Service Attitude and 15 minutes Guarantee Service. The training need analysis is done by the manager with Job Skill Analysis form to identify his employees’ performance. Then the Human Resources decide the place, method and time of training. After the training Human Resources of Novotel distribute feedback form to trainees and their manager. The feedback form will be used for the next training need analysis.
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