TA DIGITAL
Penerapan Pelayanan Prima Bagian Customer Service pada PT PLN (Persero) Rayon Semarang Tengah
Kinds of services of the excellent services of the customer service department are technical service, customer service, call center 123, mobile comuter, and cash counter. The supporting factors are the human resources, AP2T system (Centered Customer Service Application), APKT system (Integrated Complain Claiming Application), and mail management application (e-mail).
The purpose of the research is to describe kinds of excellent services of the customer service department of the PT PLN (Persero) Middle Semarang Region, to find out the supporting factor, the problems that my come up in delivering the service, and to find out how to solve those possible problems.
This study uses descriptive qualitative method, which were taken from primary and secondary source. The data were collected using observation, interview, and literature review.
Result of the research is form of application of excellent service in customer service departmen, supporting factors pf application of excellents service in customer service department, application of excellent service at PT PLN (Persero) Middle Semarang Region, activity of application of excellent service in customer service department, and how to fix the risk of giving excellents service.
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