TA DIGITAL
Peran Customer Service Dalam Melayani Pelanggan Pada CV Tirta Makmur Unggaran Semarang
The purposes of this final project were to identify the role of customer
service in serving customers on CV Tirta Makmur Ungaran Semarang.
And how standards in dealing with the customer, customer service and a
key role in the company. The methods in collecting the data were
interviews, observation, and literature studies. The results shows that the
customer service on CV Tirta Makmur Ungaran Semarang is to form an
image from a customer point of view, moreover it can figure out how to
handle the complaint from customers as well as retain customers
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