TA DIGITAL
Standar kualitas layanan pt Bank Rakyat Indonesia (persero), tbk unit Tembalang ditinjau dari critical service area
The Standard of Services Quality of PT Bank Rakyat Indonesia Unit Tembalang In Terms Of Critical Service Area
The study is about description of The Standard of Services Quality of PT Bank Rakyat Indonesia Unit Tembalang In Terms Of Critical Service Area.
The purpose of the study is to describe the standard of PT Bank Rakyat Indonesia Unit Tembalang in terms of Critical Service Area and the implemented.
We can conclude that PT Bank Rakyat Indonesia Unit Tembalang gave the service to the customers using Critical Service Area but the employees of PT Bank Rakyat Indonesia Unit Tembalang are still those who do not yet fulfill standard of Critical Service Area.
Keyword: Quality, Service, Critical Service Area
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