TA DIGITAL
The effect of distribution integration and support service export document on overall perception of service excellence at PT. Mitra Kargo Indonesia
The competition among freight forwarding is strict. This research analyzes the effect of Integration of Distribution and Support Service of Export Document on Overall Perception of Service Excellence at PT Mitra Kargo Indonesia, Semarang as freight forwarding company. This research used a multiple linear regression. The primary data used in this research is collected from questionnaire. The amounts of the respondents are 45 who are exporters of PT Mitra Kargo Indonesia. The result shows that analysis which is carried out by SPSS 16, from coefficient of adjusted R-squared (R2) reveals that the independent variable (Integration of Distribution – X1and Support Service of Export Document – X2) affected on dependent variable (Perception of Service Excellence – Y) amount of 63,5%. Whereas other factors are amount of 36,5% which is out of this research.
No other version available
Computer Science, Information & General Works 
Philosophy & Psychology 
Religion 
Social Sciences 
Language 
Pure Science 
Applied Sciences 
Art & Recreation 
Literature 
History & Geography