TA DIGITAL
Analisis faktor-faktor yang membentuk jalinan hubungan antara pelanggan dengan PT. Indonesia Comnets Plus Semarang : studi kasus di Kota Semarang
ANALYSIS OF FACTORS THAT SHAPE WITH CUSTOMERS OF THE ASSOCIATION BETWEEN PT. INDONESIA COMNETS PLUS Semarang (SEMARANG CITY CASE STUDIES)
PT INDONESIA COMNETS PLUS (ICON +) focuses on providing networking, services, and telecommunications content, specifically to support the technology and information systems to PT PLN (Persero) and the public since October 3, 2000,. The purpose of this final project is to search what is the most influential factors of commitment, trust, communication, relationship benefits, and the ability to appreciate from customer of PT. Indonesia Comnets Plus Semarang. There are 40 respondents taken from 62 customers of PT Indonesia Comnets Plus Semarang, but I am using the formula of Slovin and from these calculation i get 40 respondents. The methods in collecting data are questionaire. From the data analysis it can be concluded that the role of 5 (five) factors that make up the fabric of the relationship with the customers. Form factor is 0.791 or 79.1 commitments. Belief 0.148 or 14.8%. Communication 0,827 or 82.7%. The benefits of the relationship 0.923 or 92.3% and the ability to appreciate 0.975 or 97.5%. Summed new factors which are formed in the amount of 73.27% are a factor of the circumstances, and organizational factors. Meanwhile the ability to appreciate the factors have the greatest influence of the other factor that is equal to 0.975 or 97.5%. keywords: commitment, trust, communication, relationship benefits, and the ability to appreciate
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