TA DIGITAL
Pengaruh pelayanan perubahan daya terhadap kepuasan pelanggan pada PT PLN (persero) Unit Pelayanan Dan jaringan Jatisrono
PT PLN (Persero) UPJ Jatisrono tries to show customers satisfaction which can be measured by using service indicator, they are tangibles variable, reliability variable and responsiveness variable, assurance variable and emphaty variable.
The research is done to know the influence of service quality which most dominant to customers satisfaction of power change given by PT PLN (Persero) UPJ Jatisrono. The methods of collecting data are questionnaire, observation, literature review and interview.
The result of the research shows that Adjusted R Square is 0,798 shows 79,8% customers satisfaction variable variation can be explained by tangibles variable. Whereas F Value is 79,143, it means that there is influence of service satisfaction variable.
It can be concluded that from five service variables only tangible is the most dominant with value of regression coefficient 0,581
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