TA DIGITAL
Pengaruh kinerja pembaca meter terhadap kepuasan pelanggan pada PT PLN (persero) UPJ Palur
One of ways to improve the customer service at PT. PLN (Persero)UPJ Palur is by improving the metric reader’s performance, this matter is needed to improve customers’ satisfaction.
The objective of research is to find out the significant effect of Metric Reader’s performance on the customer service at PT. PLN.( Persero ) UPJ Palur.
The method of colelective data are observation, literature review, interview and questionnaire. The analysis instrument is Multiple Linear Regression. The sampling method is purposive sampling with the sample of 100 respondents employing Slovin formula.
The result of the research says that the increase of customes’ satisfaction is influenced by service quality, they are realibility, responsiveness, emphaty, tangible and assurance.
It can be councluded that there is significant influence of the variables to customers’ satisfaction at PT PLN (Persero) UPJ Palur.
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