APA Style

Rochmatina, A. (2017). The influence of customers' trust and switching costs toward customers' retention (a case study at Alfamart Kramas, Semarang) . Semarang: Program Studi Administrasi Bisnis POLINES.

MLA Style

Rochmatina, Amalia. "The influence of customers' trust and switching costs toward customers' retention (a case study at Alfamart Kramas, Semarang)". Semarang: Program Studi Administrasi Bisnis POLINES, 2017. .