Tujuan dari penelitian ini adalah mengetahui “Bagaimana Meningkatkan Kepuasan Nasabah?” pada kualitas layanan PT. Bank Pembangunan Daerah Jawa Tengah Capem Gayamsari Semarang dengan 5 (lima) dimensi kualitas jasa. Data diperoleh dari wawancara dan kuesioner. Metode analisis data yang digunakan adalah analisis indeks kepuasan yang digunakan untuk mengukur kepuasan nasabah Tabun…
Penelitian yang berjudul “Analisis Tingkat Kepuasan Nasabah Tabungan HARIAN Pada PT. Bank Himpunan Saudara 1906, Tbk Cabang Semarang” bertujuan untuk mengetahui posisi tingkat kepuasan nasabah sebuah produk tabungan bank berdasarkan Tangible (bentuk fisik), Reliability (kehandalan), Responsiveness (daya tanggap), Assurance (jaminan), dan Empathy (empati, perhatian) pada PT. Bank Himpunan Sa…
The purpose of the final project are to know the quality of service given and know the satisfaction level of customers that was given by rumah makan bandeng budheng, Rumah Makan Bandeng Budheng is the type of service food and drink busines that must always give attention quality. By giving attention of quality service to the customers, Rumah makan bandeng budheng will success in the future. To …
The aim of this research is to analyse consumer (patient) satisfaction analysis to service quality in medicinal treatment of public hall PT Coca Cola Amatil Indonesia Central Java. 76 respondents were as samples of consumer who are using the service quality in medical treatment. The sampling methods used were independent sampling. The data collection methods were observation, interview, ques…
The number of complaints from the public about post-paid electricity is still considered as one of many shortcomings such as meter reading, the bill is uncertain, delinquent accounts, the loads are not paid according to usage. To the PT. PLN (Persero) to make innovations in the form of electricity prepaid service programs to address grievances and improve the quality of care. The purpose of th…
The purposes of the research are to find out the level of “customers” satisfaction especially the services quality at the outlets at PT Sinar Sosro Semarang Branch and to find out variable having the strongest and the weakest impact value on “customers” satisfaction at the outlets PT Sinar Sosro Semarang Branch. The methods in collecting data were interview, literature st…
The development of today’s business world has brought us to the business world of competition. Service is the key to make customer satisfied and being loyal to the company. One company that tries to maintain its customer is PT. Asuransi Tokio Marine Indonesia Semarang Branch. One of the services that company is making an export insurance policy. The objective to be achieved in this final p…
The primary purposes of this final project are to find out the services in PT Jasa Raharja (Persero) Branch of Central Java and to identify claimen perception concening claim sevice in PT Jasa Raharja (Persero) Branch of Central Java. The sampling technique used in this research was purpose sampling. The methods in collecting data were observation, interview, questionnaire, and literature stud…
This research was conducted to test the effect of the level of quality service of the new connection and power changes of electricity on the customer’s perception at PT PLN (Persero) Area Semarang. The sample used in this study involved 100 respondents. As for the sampling method, it is by using purposive sampling. Methods of data analysis used is a quantitative analysis using the test …
A good company does not want only work on its profit but also has its efforts to satisfy its customers. PT PLN (Persero) Rayon Semarang Tengah is a state owned enterprise which runs its business in electricity power. The purpose in writing this final report is to know the performance of the services provided by PT PLN (Persero) Rayon Semarang Tengah, to find out the expectations or interests of…
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