Service firm claimed to always to give more service exceeding what expected customer , because nature of service cannot be kept, to be felt, and also groped so that quality of and quality of service very especial. Customers are valuable assets to a company. The more customers use the sevice of the company, the higher profit the company gains. If the customers were satisfied with the service g…
One of ways to improve the customer service at PT. PLN (Persero)UPJ Palur is by improving the metric reader’s performance, this matter is needed to improve customers’ satisfaction. The objective of research is to find out the significant effect of Metric Reader’s performance on the customer service at PT. PLN.( Persero ) UPJ Palur. The method of colelective data are observation, literat…
PT PLN (Persero) UPJ Jatisrono tries to show customers satisfaction which can be measured by using service indicator, they are tangibles variable, reliability variable and responsiveness variable, assurance variable and emphaty variable. The research is done to know the influence of service quality which most dominant to customers satisfaction of power change given by PT PLN (Persero) UPJ Jat…
PT. PLN (Persero) as a monopoly company tries to increase it service to its customers. One of the efforts is the service quality when the customers pay their electric bill. This research aims at knowing the influence of payment service quality of electric bill. The method of collective data are observation, literature review, interview and questionnaire. The result says that : (1) Tangibles,…
The purpose of information dissemination activity is to organize promotional activities in the hardcopy, softcopy, as well as virtual dissemination; manage effective and efficient publication; optimizing promotion; and create cooperation with the parties who are involved in the cooperation. The method that’s used is the event method with three operational phases of activity in organizing an …
The purposes of this final project were to identify the role of customer service in serving customers on CV Tirta Makmur Ungaran Semarang. And how standards in dealing with the customer, customer service and a key role in the company. The methods in collecting the data were interviews, observation, and literature studies. The results shows that the customer service on CV Tirta Makmur Ungar…
THE INFLUENCE OF WORK ENVIRONMENT AND INTERPERSONAL RELATIONSHIP TO THE EMPLOYEES’ JOB SATISFACTION AT PT WIJAYA KARYA BETON TBK SALES REGION IV SEMARANG Employees’ job satisfaction is influenced by several factors: a challenging job, award, work environment and interpersonal relationship. PT Wijaya Karya Beton Tbk is a company which manufactures precast concrete. Like other companies, Wik…
Penelitian bertujuan untuk menganalisis pengaruh kepatuhan, jaminan, kehandalan, bukti fisik, empati daya tanggap dan kepercayaan terhadap kepuasan nasabah dan loyalitas nasabah pada PT Bank Muamalat Kantor Cabang. Penelitian ini merupakan jenis penelitian terapan. Metode pengumpulan data dalam penelitian ini adalah kuesioner, wawancara, dan studi pustaka. Teknik pengambilan sampel yang diguna…
Penelitian ini bertujuan untuk menganalisis signifikansi pengaruh periklanan, promosi penjualan, hubungan masyarakat, penjualan pribadi dan pemasaran langsung terhadap keputusan nasabah menabung dari nasabah Bank Tabungan Negara Kantor Cabang Syariah Semarang. Populasi dalam penelitian ini adalah seluruh nasabah tabungan Bank Tabungan Negara Kantor Cabang Syariah Semarang. Sampel pada peneliti…
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