The customer satisfaction is the important factor for the company to reach their purpose. PT Trans Marga Jateng is the company that organize the Semarang-Solo highway. The good service is the important thing for PT Trans Marga Jateng to improve their income. Therefore the good quality service will satisfy the user of highway. The purpose of the final project are to know the quality of serv…
The purpose of this reseach was to identify the influence of training and working motivation to employees satisfaction of PT. Pelabuhan Indonesia III (Pesero) Cabang Tajung Emas Semarang. Questionnaire, Interview and literature studies are the instruments used to collect data. Questionnaires were distributed to 60 employee as respondents. The data analysis used the method of multiple linier reg…
The purpose of this final report was to identify the influence of organizational culture, leadership and working motivation to employee’s satisfaction at PT. Pelabuhan Indonesia III (Persero) Branch Tanjung Emas Semarang. Questionnaire, Interview and literature studies were the instruments to use to collect data. Questionnaires were distributed to 60 employee’s as respondents. The data ana…
PT. Arpeni Pratama Ocean Line Tbk is a public company founded in Jakarta on October 4, 1975 which is engaged in transportation, opened a branch office in Semarang in 2004. To achieve the mission of the company is becoming the leading shipping company in Indonesia, the company needs to pay attention on customer loyalty. However, in the year 2010-2014 the number of customers decreased. The purp…
This research was conducted at PT Andalan Pacific Samudra Semarang, a company engaged in the export import freight forwarding services which always tries to give satisfaction. So it is important for the company to build service quality and exporters’ satisfaction to obtain trust with loyalty from exporters of PT Andalan Pacific Samudra Semarang. The purpose of this research are to find out …
Competition in freight forwarding services industry becomes tighter there are increase of the transportation technology development on the contrary, the decline in cargo shipping rates happens, so the freight forwarding company strives to develop the right strategy survive in the logistics industries. The high number of demand for the export goods resulted in increasing of the number of export …
Penelitian ini bertujuan untuk menganalisis pengaruh penerapan sistem informasi, meliputi: kualitas informasi, kualitas sistem, dan kualitas layanan terhadap intensitas memakai, kepuasan pengguna, dan manfaat bersih. Data yang digunakan dalam penelitian ini berasal dari data yang dikumpulkan melalui kuesioner yang dibagikan kepada 88 pengguna sistem ALE pada Kantor Pelayanan Kekayaan Negara dan…
Penelitian ini dilakukan untuk mengetahui pengaruh tingkat kepuasan karyawan dalam penggunaan sistem informasi Sistem Online Payment Point (SOPP) pada PT Pos Indonesia (Persero) Kantor Cabang Ungaran dengan menggunakan metode End User Computing Satisfaction (EUCS). Populasi dalam penelitian ini berjumlah 39 responden. Berdasarkan jumlah populasi maka dalam penelitian ini menggunakan teknik sens…
Penelitian ini bertujuan untuk mengetahui pengaruh dari masing-masing variabel isi, akurasi, format, kemudahan, ketepatan waktu dan secara bersama-sama terhadap kepuasan pengguna sistem NIS Service pada PT New Ratna Motor Grup Kota Semarang. Sampel dalam penelitian ini berjumlah 58 responden. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah proporsional random sampling. Meto…
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