One of ways to improve the customer service at PT. PLN (Persero)UPJ Palur is by improving the metric reader’s performance, this matter is needed to improve customers’ satisfaction. The objective of research is to find out the significant effect of Metric Reader’s performance on the customer service at PT. PLN.( Persero ) UPJ Palur. The method of colelective data are observation, literat…
PT PLN (Persero) UPJ Jatisrono tries to show customers satisfaction which can be measured by using service indicator, they are tangibles variable, reliability variable and responsiveness variable, assurance variable and emphaty variable. The research is done to know the influence of service quality which most dominant to customers satisfaction of power change given by PT PLN (Persero) UPJ Jat…
PT. PLN (Persero) as a monopoly company tries to increase it service to its customers. One of the efforts is the service quality when the customers pay their electric bill. This research aims at knowing the influence of payment service quality of electric bill. The method of collective data are observation, literature review, interview and questionnaire. The result says that : (1) Tangibles,…
Customer satisfaction is an important concept in the business and management. It dependt on the product which fulfill the expectancy and provide the wishing benefit. When customers/visitors enjoy product’s satisfaction then it would create a positive attitude toward the product itself, thus they will doing visit. The intention of this research is to find out, analyzes and to verify whether …
Customer is people who repeatedly come to same place to get need by own a product or get a kind of service by paying those products or service. Customer is valuable asset for a company. The more customer using the service, the more profit will be gained by the company. The purpose of this review is to determine customer perception to service given by BBC ETS (Build Better Communication English …
In the world bussines, customers are valluable assets for a company, especially for the companies in public service sector such as PT Perkebunan Nusantara IX (Persero) Semarang. Positive customers opinion can establish good will of company. Good will is very important for company’s life , because good will can help the company to have a good relationship and acceptance from the customers and …
Each company must define the orientation on the desires and needs as the main goal of the company. For that the company must realize the consumer wants and needs with a variety of strategies, one of them is implementating the strategy to compete. Pandu Semarang taxi company is engaged in the field of transportation services, especially land transport. The goal of making this final task was to…
All company will always face the problem of how to influence buy decision of consumer to product which they offer. Buying decision of consumer is related with determining of good marketing strategy. Therefore, good combination of product quality and service is needed as marketing strategy. The aim of this research was to analyze the influence among product quality and service with buying decis…
A satisfaction represents consumers who contented with the given product or service in term of hospital. Consumers are not only repurchasing firm’s product and service, but they expend their satisfaction. Between Importance Performance Analysis (IPA) with satisfaction is mutually related. If the hospital service to patient is good, patient will get satisfy, so patient loyalty will be created.…
Promotional mix is one of factors of a company success. Consumer will not buy some product, if they haven’t heard before although the product has good quality. The purpose of has research is to know the promotional mix and its implementation at UD Raya Perdana Solo Branch. The data collection method, are interview, observation, and literary study. And observation object are the implementation…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah