Advances in science and technology over time continues to grow, this can be seen as more implementation of business forms, where the effort required to implement workforce who have high ability and skills, to have employees, it is not easy, either one company’s efforts to improve the quality of human resources is to conduct training programs. This study aims to determine the effect of the imp…
Industry in the era of globalization has developed quite rapidly. Indonesia has a lot of potential states of nature that must be maintained in order to compete and survive in international trade, so product quality should be controlled in order to be able to produce good quality products. The purposes of writing this final project are to find out which product quality standards applied in KBM …
This is study about the effect of service quality to customer satisfaction as measured from the dimensions of service quality that includes a tangible, reliability, responsiveness, assurance, and empathy for customer satisfaction at PT Astra International Tbk Division Astraworld Semarang. The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy …
Indonesia has many kinds of vehicles; there are cars, motorcycles, buses and trains. A lot of people prefer train transportation than others, because it’s cheap and isn’t crowded. PT Kereta Api establishes customers care unit to provide specialized information service and handle the ticket to counter the consumer’s complains. The purposes of this study were to know job description of e…
The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. The methods of collecting data were observation, interview, questionnaires, literature studies, surveys, and documentation . The analysis tools used are test of validity, reliability test, t test, f test, multiple linear…
The purpose of this final project report is to find out how to control the quality of exported product (pesticides) at PT Bina Guna Kimia Ungaran. And to find out the analytical quality control of exported products (pesticides) at PT Bina Guna Kimia Ungaran during 2010. Methods of collecting the data used in this research are interview, observation, and literature study. Sources of data …
Globalization era has resulted in the development of the world's growing industries. It is proven with a large number of industries that produce a wide range of products, so that product quality should be controlled in order to be able to produce good quality products. The purpose of writing this final project are to find out which product quality standart applied at Saniharto Enggalhardjo, to…
Nowadays, the competition in the automotive world increases, especially on bikes competition. This condition makes manufacturers increase innovation by launching new products to increase market share. The emergence of other brands of motorcycle competition increasingly tightens the motorcycle industries in Indonesia. The purpose of this study was to determine product quality and price on con…
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