The Influence of The Core Service Quality and Peripheral Service Quality Toward The Customer's Satisfaction of BRT Semarang Bus Rapid Transit (BRT) or known as bus way is a fast, precise, comfortable, punctual, and inexpensive massive transportation's bus system. BRT Semarang, in their service to increase the customer's satisfaction, BRT Semarang still experiencing several matters which is…
Title: The Influence of Work Motivation and Job Satisfaction on Organizational Commitment of Employees at Department of Labor, Transmigration and Demography of Central Java Province The purpose of the research are to determine the influence of job motivation on employee commitment at Department of Labor, Transmigration and Demography of Central Java Province, to determine the influence of job …
THE INFLUENCE OF JOB SATISFACTION, ORGANIZATIONAL COMMITMENT AND PERSON-JOB FIT ON TURNOVER INTENTION OF EMPLOYEE AT PT ASIA PACIFIC FIBERS, TBK The purpose of this research is to analyze the influence of job satisfaction (X1), organizational commitment (X2) and person-job fit (X3) as predictor variable individually and simultaneously on turnover intention (Y) as the criterion variable and to …
THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMERS SATISFACTION AT PDAM SEMARANG REGENCY OF UNGARAN BRANCH (CASE STUDY IN REGION EAST UNGARAN SUB DISTRICT) The problem that occurred at PDAM Semarang Regency of Ungaran Branch was the increase of the number of complaints in 2011 until 2013 that has not been reduced. This research purpose are to know the positive influence of tangible ( ), relia…
THE LEVEL OF SHIP PASSENGER’S SATISFACTION ON SERVICES OF PT PELAYARAN NASIONAL INDONESIA (PELNI) UNIT SEMARANG The objective of this research is to find out the level of ship passengers’ satisfaction, the level of interests of each services quality dimension provided, the services performance of PT PELNI Unit Semarang. Method of data collection used in this research is the observation, i…
“Analysis of Customers Satisfaction on External Periodic Service Toyota Brands Cars on Services Quality at PT. Nasmoco Wonosobo”. The problem formulation of the final project is to increase customers satisfaction through five dimensions SERVQUAL there are Tangible, Realiability, Responsiveness, assurance, and empathy, so with this research can know the customers has satisfied or not with …
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