A good company does not want only work on its profit but also has its efforts to satisfy its customers. PT PLN (Persero) Rayon Semarang Tengah is a state owned enterprise which runs its business in electricity power. The purpose in writing this final report is to know the performance of the services provided by PT PLN (Persero) Rayon Semarang Tengah, to find out the expectations or interests of…
The study is entitled “The Role of Customer Service In Handling Complaints In PT. Pos Indonesia Semarang 50000”. The purposes of this study are to describe the role of customer service in dealing with customer complaints, and to know how to handle the customers complaints without making consumers disappointed at PT. Pos Indonesia Semarang . The method used in this research is des…
The rapid development of MICE industry makes many hotels in Indonesia especially in Semarang offer complete and various MICE facilities. It causes the competition among hotels in Semarang. Thus, Patra Jasa Semarang Convention Hotel makes some strategies in order to face their competitors. This research is aimed to know the strategies applied by Patra Jasa Semarang Convention Hotel in facing the…
Intense competition requires each company to demonstrate their best performance, especially businesses engaged in the field of service providers such as hotels. The rise of hotel business in recent years makes tight competition among hotels increases. Every hotel is vying to demonstrate their advantages, start from complete facilities, offer reasonable prices, easy access, satisfactory service …
IEEE 802.11b/g/n Wireless LAN infrastruktur Extended Service Set (ESS) konvensional tidak mendukung fitur handover. Fitur handover memungkinkan pengguna berpindah layanan Access Point (AP) tanpa kehilangan koneksi. Handoff latency merupakan salah satu masalah pada Wireless LAN untuk menjalankan aplikasi realtime seperti Voice over Internet Protocol (VoIP). Tugas akhir ini bertujuan membangun 80…
Cetakan paving segi empat merupakan salah satu bagian dari mesin cetak paving dengan penggerak hidrolik. Rancang bangun cetakan paving segi empat ini bertujuan untuk menghasilkan alat cetak paving block dengan penggerak hidrolik yang memiliki kapasitas 180 paving/jam. Paving block hasil pencetakan diharapkan memiliki mutu D menurut standar SNI 03-0691-1996. Proses rancang bangun dimulai dengan …
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