PT Indonesia Comnets Plus Founded on October 3, 2000, PT Indonesia Comnets Plus (ICON +) focuses on providing networking, services, and telecommunications content, specifically to support the technology and information systems to PT PLN (Persero) and the public. Therefore, the Company entered into various featured services such as Clear Channel, Multi Protocol Label Switching (MPLS), broadband …
Every company will face tight competition with other companies. One of the best efforts to keep and get customers is by managing service quality, product quallity and word of mouth. The objectives of this research is to analyze how far the influence of service quality and product quality on interest to choose (WOM) tourist bus PO. Nugroho Semarang. The object in this research is passenger…
Tight competition makes every company becomes such an organization that focus on consuments. One way to reach the target is by creating the consument satisfactions with increasing the quality, because becomes the main priority when we note up about the satisfaction and service quality. In the range of service quality there are 5 dimensions, they are tangibles, reliability, responsiveness, assur…
The purpose of the study is to know the influence of service quality toward customer satisfaction and to know the influence of customer satisfaction toward customer loyalty. In this project, sample were 100 respondents that taken by using purposive sampling and data collection method in this research using quistionnaire, observation, and literature study. The techniques of analysis were the exa…
The Purpose of the research are to find out the effect of product quality and service quality on customers’ satisfaction toward prepaid electricity in PT PLN (Persero) Kudus Region. The methods of Collecting data used in this reseach were interview, questionnaire, and literature studies. The analysis for doing the research is regression, especially multiple liniear regression analysis. The sa…
INFLUENCE THE QUALITY OF SERVICE TOWARD CUSTOMER SATISFACTION IN TOURISM BUS PO. NUGROHO SEMARANG PO. Nugroho is one of the companies providing ground transportation services for tourism. Problems that occur in the PO. Nugroho there are customer complaints and declining demand although the company has optimized services. The purpose of this research is to determine and analyze the influence of…
ANALYSIS THE LEVEL OF USERS’ SATISFACTION TOWARD INDISCHOOL SERVICE BY TELEKOMUNIKASI INDONESIA COMPANY THE REGIONAL DIVISION IV JATENG AND DIY (A CASE STUDY ON STUDENTS OF SENIOR HIGH SCHOOLS AND VOCATIONAL HIGH SCHOOLS IN THE AREA OF SOUTH SEMARANG) The research on this final project are to analyze the level of students’ satisfaction in using the indischool services and know how effectiv…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Perfection services are very important to create satisfaction. Perceived justice is the assessment of customers for service provided company due to service failure. This research aimed to analyze the influence of procedural, interactional and distributive justice on customer satisfaction after service recovery on Bus …
The Standard of Services Quality of PT Bank Rakyat Indonesia Unit Tembalang In Terms Of Critical Service Area The study is about description of The Standard of Services Quality of PT Bank Rakyat Indonesia Unit Tembalang In Terms Of Critical Service Area. The purpose of the study is to describe the standard of PT Bank Rakyat Indonesia Unit Tembalang in terms of Critical Service Area and the im…
Service Quality Improvement Strategy With Method Swot Analysis In Healthy Service Of Pmi Semarang City Entering the era of globalization, competition in the industry is getting tougher. In the field of service industry, such competition embodied in the form of service to the customer. The company will compete to improve the quality of its services in other companies can rival and even surpass …
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