Indonesia has many kinds of vehicles; there are cars, motorcycles, buses and trains. A lot of people prefer train transportation than others, because it’s cheap and isn’t crowded. PT Kereta Api establishes customers care unit to provide specialized information service and handle the ticket to counter the consumer’s complains. The purposes of this study were to know job description of e…
The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. The methods of collecting data were observation, interview, questionnaires, literature studies, surveys, and documentation . The analysis tools used are test of validity, reliability test, t test, f test, multiple linear…
Customers loyalty is an important asset for the existence of a company to stay in business global and be able to continue to survive in competition with competitors. Therefore a company needs to know what the factors influence to customers loyalty. The main purpose of this final project is to identify the influence of product quality, service quality, and trust to customers loyalty and…
The primary purposes of this final project are to find out customers’ perception about the service quality at PDAM Tirta Moedal Branch of West Semarang and find out of constraints at PDAM Tirta Moedal Branch of West Semarang in delivering the service. This final project is quantitative descriptive study. The data were collected by questionnaire, interview, observation, and lite…
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