ANALYSIS OF INFLUENCE OF SERVICE QUALITY ON CUSTOMERS SATISFACTION AT PT. PLN (PERSERO) SERVICE UNIT SALATIGA The purposes of the study are to analyse the influence of service qualitywhose variables consist of tangible, reliability, responsiveness, assurance, andempathy to customers satisfaction and to find out the most influence variable related to the costumers satisfaction PT. PLN (Persero)…
ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY AND PRICE OF WIFITO THE DECISION OF USING WIFI AT PT.TELKOM INDONESIA KENDAL BRANCH The objectives of this research are, to identify the influence of service quality of wifi to the decision of using wifi and to identify the influence of the price of wifi to the decision of using wifi at the PT. Telkom Indonesia Kendal branch. Data were collected by …
The Influence of The Core Service Quality and Peripheral Service Quality Toward The Customer's Satisfaction of BRT Semarang Bus Rapid Transit (BRT) or known as bus way is a fast, precise, comfortable, punctual, and inexpensive massive transportation's bus system. BRT Semarang, in their service to increase the customer's satisfaction, BRT Semarang still experiencing several matters which is…
THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMERS SATISFACTION AT PDAM SEMARANG REGENCY OF UNGARAN BRANCH (CASE STUDY IN REGION EAST UNGARAN SUB DISTRICT) The problem that occurred at PDAM Semarang Regency of Ungaran Branch was the increase of the number of complaints in 2011 until 2013 that has not been reduced. This research purpose are to know the positive influence of tangible ( ), relia…
“THE TASK OF FRONT OFFICE DEPARTMENT AT STAR HOTEL SEMARANG” Front Office Department is the first and the last impression of the guests, so that guests satisfaction depends on the services from Front Office Department. This final project purpose is describe the task of Front Office Department in serving guests, on arrival, check in, check out, and the handling of Front Office Department …
Power Line Communication (PLC) atau komunikasi melalui kabel listrik, juga dikenal sebagai Power Line Digital Subscriber Line (PDSL), mains communication, Power Line Telecom (PLT), Power Line Networking (PLN), atau Broadband over Power Lines (BPL) adalah sistem untuk membawa data pada konduktor yang juga digunakan untuk transmisi tenaga listrik. Sehingga jaringan listrik selain berfungsi sebaga…
“Analysis of Customers Satisfaction on External Periodic Service Toyota Brands Cars on Services Quality at PT. Nasmoco Wonosobo”. The problem formulation of the final project is to increase customers satisfaction through five dimensions SERVQUAL there are Tangible, Realiability, Responsiveness, assurance, and empathy, so with this research can know the customers has satisfied or not with …
Object of this research is PT. PLN (Persero) Semarang Area at Jl. Pemuda-Semarang. Sample of this research is the customer and task force of implementing world class service program in the PT. PLN. (Persero) Semarang Area. The type of data analyzed in the form of secondary data and primary data. Method of collecting data are observation and dissemination questionaire. Data was processed by desc…
The objective of this final project are to identify roles of customer service in serving customers at Hotel Plaza Semarang, to identify the constraints found in the service and to know how to overcome them. This final project used descriptive qualitative method. The data for this final project was qualitative and quantitative and they were taken from primary and secondary data source. Data …
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