Service is the key to Customer satisfaction within the company. One of these services is the handling of Customer complaints. Customers determine the viability of an enterprise. The purpose of this project is to find out the service in the handling of complaints as the unit YesTV Customer complaints handling procedures. In this project several data collection techniques used are observation,…
This study on the Analysis of service quality at PDAM Tirta Amerta Blora is intended to identify the influence of service quality of PDAM Tirta Amerta Blora. PDAM is always in its efforts to give best service to its customer by producing clean water. However, there are some complaints from its customers that should be attended. To increase its service quality the analysis must be carried out. …
The purpose of this is study is to identify how customer’s perception of customer complaint service is by applying the theory of the service quality Zeithaml including reliability, responsiveness, assurance, empathy, and physical evidence. By analyzing the extent of the customer's perception of service quality complaints in the Regional Water Company Pekalongan. The final task is written usi…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah