At the 12th ASEAN Summit, the leader of ASEAN members agree to accelerate the establishment of ASEAN Community in 2015 and transform ASEAN region with free flow of goods; services; investment; skilled labor; and free flow of capital. The role of port of port is crucial in economy development, the presence of capability port plays major role in supporting people and goods mobility especially the…
This research is aimed to know the influence of firm, relationships, marketing strategy, environment on export performance in the city of Pekalongan batik industry. The methods of data collection are interview and questionnair completion. The sample of this research were 30 respondents and analytical method used were the validity test, reliability test, multiple linear regression method,class…
Service Strategy (SS) adalah proses manajerial yang memiliki fokus utama pada nilai kepada pelanggan dan mengidentifikasi aset strategis yang akan digunakan untuk keunggulan kompetitif. Objek penelitian skripsi ini adalah pada bidang Perkembangan Teknologi Informasi di PDAM Tirta Moedal Kota Semarang. Sampel dalam penelitian ini adalah 30 responden yang terdiri dari IT Manager, Manager Keuang…
Service Quality Improvement Strategy With Method Swot Analysis In Healthy Service Of Pmi Semarang City Entering the era of globalization, competition in the industry is getting tougher. In the field of service industry, such competition embodied in the form of service to the customer. The company will compete to improve the quality of its services in other companies can rival and even surpass …
AstraWorld an operational unit of Astra International, handles all emergency repair vehicles Astra products that become a member. CCA (Call Center Agent) of AstraWorld is very important in the implementation of the direct call center related to the member. The purpose of this final project is to find strategies for CCA, the obstacles in the implementation of the CCA Strategy, and to know the at…
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