The perception of customers is very important for a company because it could help PT Pos Indonesia (Persero) Divisi Area VI Central Java and DIY. In the competitive world situation, both the delivery service owned by private and government organizations make more stringent aspects of customer service are important things that must be managed properly. The purpose of this study is to compa…
PT Fastfood Indonesia, Tbk was established by business groups registered on the tahun1978 and gelael as a public company since 1994. the company began franchising business by opening the first KFC restaurant in October 1979 at the melawai, Jakarta The purpose of this final project are to determine the influence of sales promotion on purchasing decision at KFC Pandanaran Semarang The sampl…
This study is based on long term orientation. The purpose of the study is to analyze how much influence each variable that includes trust, communication, satisfaction, and commitment to long term relationships. Study has the independent variable (X) and the dependent variable (Y), where the independent variable is the trust (X1), communication (X2), satisfaction (X3), and commitment (X4). While…
They are many music band with is still as an indies labels and they still try to go through the major labels. In fact they are just a little chance to show up their performance, based on that reason, we held a music concert with accoustic style with label “BATIKUSTIK” which will be a media to performance indie band from Semarang, to show and explore they skill and performance. The porpose t…
A brand is name or symbol used to identify the source of a product or service. The brand can add significant value when it is well recognised and has positive associations in the mind of the customer. The concept is referred to as brand equity. Brand equity is an intangible asset that depends on associations made by the customer. The stronger brand equity will give much profit for the company. …
Job Performance is the work related activities expected of an employee or organization and how well those activities were executed. Job Performance is about quantity or quality of output, or against multiple criterion dimensions. See employee evaluation, job criterion, performance review. Effectiveness of job related behaviour as measured against a specific criterion of success. The purpos…
A distribution channel is the chain of individuals and organizations involved in getting a product or service from the producer to the consumer. Distribution channels are also known as marketing channels or marketing distribution channels. The purpose of this final report is to find how the procedure becomes supplier at PT Sinar Sosro products in Eastern Semarang sales office. Data …
Customer complaint handling is one of the company's strategy to maintain and to establish good relations with customers. If the customer complaint is resolved then customer satisfaction will be achieved. The purposes of the study are analysing the influence of service quality which variables consist of tangible, reliability, responsiveness, assurance, and emphaty to the customer complaint ha…
There are many consideration for consumers to make purchasing decision that are brand and quality of the products. The purpose of this research to analys the influence of brand and product quality to forklift Komatsu purchasing decision at PT Bina Pertiwi. The methods of data collection are interview and questionnaires. The tecnique of sampling was purposive sampling to select respondens. T…
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