Tight competition makes every company becomes such an organization that focus on consuments. One way to reach the target is by creating the consument satisfactions with increasing the quality, because becomes the main priority when we note up about the satisfaction and service quality. In the range of service quality there are 5 dimensions, they are tangibles, reliability, responsiveness, assur…
The purpose of the study is to know the influence of service quality toward customer satisfaction and to know the influence of customer satisfaction toward customer loyalty. In this project, sample were 100 respondents that taken by using purposive sampling and data collection method in this research using quistionnaire, observation, and literature study. The techniques of analysis were the exa…
The Purpose of the research are to find out the effect of product quality and service quality on customers’ satisfaction toward prepaid electricity in PT PLN (Persero) Kudus Region. The methods of Collecting data used in this reseach were interview, questionnaire, and literature studies. The analysis for doing the research is regression, especially multiple liniear regression analysis. The sa…
INFLUENCE THE QUALITY OF SERVICE TOWARD CUSTOMER SATISFACTION IN TOURISM BUS PO. NUGROHO SEMARANG PO. Nugroho is one of the companies providing ground transportation services for tourism. Problems that occur in the PO. Nugroho there are customer complaints and declining demand although the company has optimized services. The purpose of this research is to determine and analyze the influence of…
THE INFLUENCE OF PRODUCT QUALITY AND PRICE ON CUSTOMER SATISFACTION TELKOM WIFI CORNER PT.Telekomunikasi Indonesia is one of the leading information technology and communication companies in Indonesia. It is always consistent in keep of quality, that is supply internet service product which has good quality and can satisfy of customers. One of product is Wifi Corner, the internet service which…
THE INFLUENCES OF PRODUCT QUALITY AND DISTRIBUTION QUALITY ON THE CUSTOMERS LOYALTY THROUGH CUSTOMERS SATISFACTION OF SUARA MERDEKA NEWS PAPER IN BLORA MARKETING AREA, CENTRAL JAVA. The purpose of this final project are to identify the influences of product quality and distribution quality on customers satisfaction, to identify the most influential variable, and to identify the influence of s…
ANALYSIS THE LEVEL OF USERS’ SATISFACTION TOWARD INDISCHOOL SERVICE BY TELEKOMUNIKASI INDONESIA COMPANY THE REGIONAL DIVISION IV JATENG AND DIY (A CASE STUDY ON STUDENTS OF SENIOR HIGH SCHOOLS AND VOCATIONAL HIGH SCHOOLS IN THE AREA OF SOUTH SEMARANG) The research on this final project are to analyze the level of students’ satisfaction in using the indischool services and know how effectiv…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Perfection services are very important to create satisfaction. Perceived justice is the assessment of customers for service provided company due to service failure. This research aimed to analyze the influence of procedural, interactional and distributive justice on customer satisfaction after service recovery on Bus …
THE IMPACT OF JOB’S SATISFACTION AND WORKING ENFIRONMENT TOWARD THE ACHIEVEMENT OF SELLES PEOPLE AT PT.Bumi Wahana Mulia Semarang A salesperson is one of the human resource who has crucial role in the achievement of corporate’s goals. The increased levels of salesperson’s job satisfaction and working conditions will affectively increase the job’s achievement of salespeople in the compa…
THE INFLUENCE OF OCCUPATIONAL HEALTH AND SAFETY ON THE EMPLOYEES’ SATISFACTION AT PT KERETA API INDONESIA (Persero) DAOP IV SEMARANG Working satisfaction is one factor to promote employees’ performance to realize company goal. Working satisfaction is very important for an organization. Occupational health and safety is a significant factor that affects the employees’ satisfaction. The pr…
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