A Competition taking place in the telecommunications service industry makes several telecommunications services providers need to understand the needs and wants of its customers. Companies must be ready to face the competition and drastically change the pattern of corporate strategy and product marketing strategies. This competition requires every company to enhance creativity and developing th…
The Purpose of the research are to find out the effect of product quality and service quality on customers’ satisfaction toward prepaid electricity in PT PLN (Persero) Kudus Region. The methods of Collecting data used in this reseach were interview, questionnaire, and literature studies. The analysis for doing the research is regression, especially multiple liniear regression analysis. The sa…
INFLUENCE THE QUALITY OF SERVICE TOWARD CUSTOMER SATISFACTION IN TOURISM BUS PO. NUGROHO SEMARANG PO. Nugroho is one of the companies providing ground transportation services for tourism. Problems that occur in the PO. Nugroho there are customer complaints and declining demand although the company has optimized services. The purpose of this research is to determine and analyze the influence of…
THE INFLUENCE OF PRODUCT QUALITY AND PRICE ON CUSTOMER SATISFACTION TELKOM WIFI CORNER PT.Telekomunikasi Indonesia is one of the leading information technology and communication companies in Indonesia. It is always consistent in keep of quality, that is supply internet service product which has good quality and can satisfy of customers. One of product is Wifi Corner, the internet service which…
THE INFLUENCES OF PRODUCT QUALITY AND DISTRIBUTION QUALITY ON THE CUSTOMERS LOYALTY THROUGH CUSTOMERS SATISFACTION OF SUARA MERDEKA NEWS PAPER IN BLORA MARKETING AREA, CENTRAL JAVA. The purpose of this final project are to identify the influences of product quality and distribution quality on customers satisfaction, to identify the most influential variable, and to identify the influence of s…
Teknologi RFID atau Radio Frequency Identification adalah suatu metode identifikasi yang dapat digunakan untuk menyimpan atau mengambil dari jarak tertentu dengan menggunakan sarana alat yang disebut RFID tag atau transponder. Teknologi ini tidak hanya bisa beroperasi sendiri, namun dapat terhubung pula dengan web server. Web Server merupakan komputer yang dikhususkan untuk menaruh data website…
Penyimpanan data merupakan kebutuhan yang sangat penting sekarang ini.Kebutuhan perangkat keras untuk penyimpanan data diperlukan setiap manusia. Akan tetapi, untuk pengadaan perangkat keras membutuhkan biaya.Terutama untuk data yang bersifat rahasia, diperlukan penyimpanan data yang bersifat pribadi.Untuk itu perlu dibuat cloud storage untuk data mahasiswa dan dosen prodi Telkom Polines. Cloud…
Bus Trans Semarang is one of a means of mass transportation in Semarang city. Perfection services are very important to create satisfaction. Perceived justice is the assessment of customers for service provided company due to service failure. This research aimed to analyze the influence of procedural, interactional and distributive justice on customer satisfaction after service recovery on Bus …
FACTORS AFFECTING WATER BILL LATENESS ON PDAM KABUPATEN SEMARANG BRANCH UNGARAN The Problem that often occurred in PDAM Kabupaten Semarang branch Ungaran is the lateness in payment water bills. More than 1000 customers are lateness to pay each month. This study aims to determine the relation of customer classes in PDAM of the lateness in the payment of water bills and determine customer behavi…
THE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY OF CUSTOMER SERVICE ON STATION (CSOS) TO THE CUSTOMERS BEHAVOR AT PT KAI (PERSERO) SEMARANG TAWANG RAILWAYS STATION Service quality is related to customer’s behavior. The purpose of this research is to analyze the influence of services quality consisting of tangible (X1), reliability (X2), responsiveness (X3), assurance (X4), and emphaty (X5)…
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