This is study about the effect of service quality to customer satisfaction as measured from the dimensions of service quality that includes a tangible, reliability, responsiveness, assurance, and empathy for customer satisfaction at PT Astra International Tbk Division Astraworld Semarang. The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy …
Indonesia has many kinds of vehicles; there are cars, motorcycles, buses and trains. A lot of people prefer train transportation than others, because it’s cheap and isn’t crowded. PT Kereta Api establishes customers care unit to provide specialized information service and handle the ticket to counter the consumer’s complains. The purposes of this study were to know job description of e…
The purpose of the study is to analyze the influence of reliability, responsiveness, assurance, empathy, and tangible on customer satisfaction. The methods of collecting data were observation, interview, questionnaires, literature studies, surveys, and documentation . The analysis tools used are test of validity, reliability test, t test, f test, multiple linear…
PT. PLN (Persero) is a firm which offers the service of providing electricity power with almost all member of society become the clients. The firm is the mirror in achieving the goals of the firm which shows through the quality of the given service to the clients. The quality can be seen through five dimensions such as Tangible, Reliability, Responsiveness, Assurance, and Empathy. The purpos…
In this era, competition is very tight and economic activity has developed rapidly. The business people are demanded to survive and be progressive in doing business. Competition of business happens in both goods business and services business. Jamsostek services given by KOPKAR KENDALI HARTA cover health care benefits, guaranteed death, future insurance, and occupational accident insurance. Th…
Telkom company is the largest service company in telecommunication and network service provider in Indonesia, that promotes the best service to consumers. Telkom company has created a Plasa Telkom as a functional unit for providing service to the consumers by Costumer Service officer. It is one of way to win the bussiness competition. The purpose of this final project is to find out the Telk…
One of the factors that influence the effectiveness and efficiency of maritime transport is the packing of goods prior to distribution, where the packaging system is widely used at present in the form of containers. Along with industrial development, the flow of goods in containers will also increase rapidly and therefore requires a process of handling containers, stacking of containers and con…
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