THE INFLUENCE OF SERVICE QUALITY TOWARD CONSUMERS SATISFACTION AT PT NASMOCO GOMBEL SEMARANG Technological developments of the automotive world today are very fast, so do not be surprised that the automotive business competition is very tight. Quality of service is also a key to the success of a company. Thus, PT Nasmoco Gombel Semarang should pay attention to the quality of services provided t…
THE INFLUENCE OF EXCELLENT SERVICE TO THE CUSTOMERS SATISFACTION AT PT PLN (PERSERO) RAYON SEMARANG SELATAN This study aimed to analyze the influence of excellent service to the customers satisfaction and to analyze the most dominant variable influencing customers satisfaction at PT PLN (Persero) Rayon Semarang Selatan. The sample used in this study involved 100 respondent. As for the sampl…
TITLE: ANALYSIS OF THE LEVEL OF SERVICE SATISFACTION IN THE AUCTION SECTION OF AUCTION AT “KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG (KPKNL)” SEMARANG This research aims to understand the level of service satisfaction of user in “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. The population in this research is all customers that have used the service of auction at “Kantor Pela…
The level of customers’ satisfaction on the service at General Affairs Division at “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. This research aims to understand the service quality and satisfaction of user in “Kantor Pelayanan Kekayaan Negara” (KPKNL) Semarang. The population in this research is all customers that have used the service in “Kantor Pelayanan Kekayaan Negara…
Archive is a record of a certain activity or event in every form and media according to the development of information and communication technology. Every company should manage their archive in order to achieve a good storage procedure. PT Bank Tabungan Negara (Persero) Tbk Semarang Branch is one of the public bank that concern to the archive storage procedure. The purpose of this study is to a…
ANALYSIS OF INFLUENCE OF SERVICE QUALITY ON CUSTOMERS SATISFACTION AT PT. PLN (PERSERO) SERVICE UNIT SALATIGA The purposes of the study are to analyse the influence of service qualitywhose variables consist of tangible, reliability, responsiveness, assurance, andempathy to customers satisfaction and to find out the most influence variable related to the costumers satisfaction PT. PLN (Persero)…
Penelitian ini bertujuan untuk mengetahui pengaruh overhaul combustor inspection terhadap efisiensi turbin gas unit 1 di PLTGU Cilegon. Untuk mengetahui pengaruh overhaul terhadap efisiensi turbin gas maka digunakan metode perhitungan efisiensi berdasarkan input dan output komponen turbin gas. Pengaruh overhaul combustor inspection dilihat dari efisiensi kompresor, efisiensi ruang bakar, efisie…
The Influence of The Core Service Quality and Peripheral Service Quality Toward The Customer's Satisfaction of BRT Semarang Bus Rapid Transit (BRT) or known as bus way is a fast, precise, comfortable, punctual, and inexpensive massive transportation's bus system. BRT Semarang, in their service to increase the customer's satisfaction, BRT Semarang still experiencing several matters which is…
“Penelitian ini bertujuan untuk mendapatkan nilai pH gypsum slurry pada absorber yang sesuai untuk mendapatkan penghematan penggunaan pada limestone slurry feed berdasarkan penurunan nilai pH akibat penyerapan SO2 pada sistem flue gas desulphurization di PLTU Tanjung Jati B Unit 4. Metode yang digunakan untuk pengambilan data adalah pengambilan data secara tidak langsung melalui monitor kompu…
THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMERS SATISFACTION AT PDAM SEMARANG REGENCY OF UNGARAN BRANCH (CASE STUDY IN REGION EAST UNGARAN SUB DISTRICT) The problem that occurred at PDAM Semarang Regency of Ungaran Branch was the increase of the number of complaints in 2011 until 2013 that has not been reduced. This research purpose are to know the positive influence of tangible ( ), relia…
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