The purposes of this final project are to investigate the causes of the change of the status of imported goods to be no man’s property and to learn the mechanism of exported goods’ handling carried out by the Customs and Excise office of Tanjung Emas Semarang and to know whether the mechanism has been carried out properly. The final project was written in descriptive method, which presen…
The purpose of this research is to find out the patients satisfaction index and to find out factors that made patients satisfaction satisfaction on administration service at Kariadi hospital. The methods collecting datadistributing questioners to 95 customer’s, literature study and the data made analyzed by customer’s satisfaction index. The result shows that the level of the patie…
AstraWorld an operational unit of Astra International, handles all emergency repair vehicles Astra products that become a member. CCA (Call Center Agent) of AstraWorld is very important in the implementation of the direct call center related to the member. The purpose of this final project is to find strategies for CCA, the obstacles in the implementation of the CCA Strategy, and to know the at…
The research was conducted to determine the level of service quality, trust and customers’ loyalty. In addition, the influence of service quality on customers’ trust and confidence in the quality of service and customers’ loyalty at the Yamaha Mataram Sakti PT Semarang. This research used accidental sampling technique with the respondents amounting to 100 customers at Yamaha…
Penelitian ini dilakukan untuk mengetahui pengaruh antara variabel penilaian efektifitas yaitu variabel system quality,information quality serta service quality terhadap efektivitas penggunaan sistem PPOB. Metode yang digunakan adalah metode deskriptif dengan pendekatan studi kasus. Uji validitas dan reliabilitas digunakan untuk menguji kevalidan dan keandalan data. Sedangkan analisis regresi b…
Customers loyalty is an important asset for the existence of a company to stay in business global and be able to continue to survive in competition with competitors. Therefore a company needs to know what the factors influence to customers loyalty. The main purpose of this final project is to identify the influence of product quality, service quality, and trust to customers loyalty and…
Competition in motorcycle business is increasing if viewed from market today, one of the best ways for achieving excellent sales than the other is to give the service of excellence based on consumer’s need and want. In determining the services strategy, the company should aim at consumer’s satisfaction by focusing on component of services quality. The purpose of this research is to find …
PT. Tokio Marine Insurance Indonesia is a global insurance company which commits to provide their customers with products and services of highest quality, and spreads safety and security to all around them. The purpose of this final project are to know procedure of policy issuance marine cargo insurance, to analyze the marine cargo’s service dimensions which are perceived important by cust…
This research aims are to describe exporters perception of service quality in export section that consist of five dimension namely tangible, reliability, assurance, empathy, responsiveness of export section at the industrial trade representative office of central java province. Population in this research is the exporters who use the services of export section at the industrial and trade rep…
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