The purpose of this final project is: To determine customer perceptions of service quality at new installation and added power in serving customer to the PT. PLN (Persero) Area Semarang are seen through the five dimensions of service, Reliabiliy, Responsiveness, Assurance, Empaty, and Tangible. The sampling technique used is the probability sampling method. Data collection methods are interview…
The purpose of this final project are to identify consumers identity, to analyze the influence of service quality to purchasing decisions of Tawang Jaya train service at PT Kereta Api Indonesia (Persero) DAOP IV Semarang, and identify the most dominnt variable the influence purchasing decisions rail transportation Tawang Jaya at PT Kereta Api Indonesia (Persero) DAOP IV Semar…
The problem that occurred in PT Sun Star Motor branch Banyumanik Semarang is the customers complaints. 31,1% of customers complaints about the less breadth of waiting room and 24,4% about the work a service is slow. The purpose of this research is to determine and analyze the influence of service quality that is tangibility (X1), reliability (X2), responsiveness (X3), assurance (X4), and empath…
The primary purposes of this final project are to find out customers’ perception about the service quality at PDAM Tirta Moedal Branch of West Semarang and find out of constraints at PDAM Tirta Moedal Branch of West Semarang in delivering the service. This final project is quantitative descriptive study. The data were collected by questionnaire, interview, observation, and lite…
Customer satisfaction is associated with the quality of service. Service Quality can be determined by comparing the perceptions of customers for the services they receive clearly, above those obtained from the actual service they expect. PT. Traktor Nusantara Branch Semarang is a company engaged in the field of providers of heavy equipment, construction tools and industrial equipment distributo…
The purpose of this is study is to identify how customer’s perception of customer complaint service is by applying the theory of the service quality Zeithaml including reliability, responsiveness, assurance, empathy, and physical evidence. By analyzing the extent of the customer's perception of service quality complaints in the Regional Water Company Pekalongan. The final task is written usi…
Penelitian ini bertujuan untuk mengetahui signifikansi pengaruh variabel produk, pelayanan, promosi, lokasi, dan kredibilitas terhadap keputusan nasabah menabung pada Tabungan Simpedes di Bank Rakyat Indonesia Cabang Ungaran. Pengumpulan data dilakukan melalui wawancara dan kuesioner. Pengambilan sampel dilakukan dengan metode purposive sampling. Model analisis yang digunakan dalam penaliti…
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