Analisis pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada PT. PLN…

ANALYSIS OF INFLUENCE OF SERVICE QUALITY ON CUSTOMERS SATISFACTION AT PT. PLN (PERSERO) SERVICE UNIT SALATIGA The purposes of the study are to analyse the influence of service qualitywhose variables consist of tangible, reliability, responsiveness, assurance, andempathy to customers satisfaction and to find out the most influence variable related to the costumers satisfaction PT. PLN (Persero)…

Pengaruh Kualitas Pelayanan Jasa Terhadap Peningkatan Kepuasan Pelanggan Inte…

Edition

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ISBN/ISSN

AB012/15

Collation

xviii, 113 hal : ilus ; 30 cm

Series Title

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Call Number

AB 012 JUN 2015 c.1