Service firm claimed to always to give more service exceeding what expected customer , because nature of service cannot be kept, to be felt, and also groped so that quality of and quality of service very especial. Customers are valuable assets to a company. The more customers use the sevice of the company, the higher profit the company gains. If the customers were satisfied with the service g…
One of ways to improve the customer service at PT. PLN (Persero)UPJ Palur is by improving the metric reader’s performance, this matter is needed to improve customers’ satisfaction. The objective of research is to find out the significant effect of Metric Reader’s performance on the customer service at PT. PLN.( Persero ) UPJ Palur. The method of colelective data are observation, literat…
PT PLN (Persero) UPJ Jatisrono tries to show customers satisfaction which can be measured by using service indicator, they are tangibles variable, reliability variable and responsiveness variable, assurance variable and emphaty variable. The research is done to know the influence of service quality which most dominant to customers satisfaction of power change given by PT PLN (Persero) UPJ Jat…
PT. PLN (Persero) as a monopoly company tries to increase it service to its customers. One of the efforts is the service quality when the customers pay their electric bill. This research aims at knowing the influence of payment service quality of electric bill. The method of collective data are observation, literature review, interview and questionnaire. The result says that : (1) Tangibles,…
THE INFLUENCE OF WORK ENVIRONMENT AND INTERPERSONAL RELATIONSHIP TO THE EMPLOYEES’ JOB SATISFACTION AT PT WIJAYA KARYA BETON TBK SALES REGION IV SEMARANG Employees’ job satisfaction is influenced by several factors: a challenging job, award, work environment and interpersonal relationship. PT Wijaya Karya Beton Tbk is a company which manufactures precast concrete. Like other companies, Wik…
Penelitian bertujuan untuk menganalisis pengaruh kepatuhan, jaminan, kehandalan, bukti fisik, empati daya tanggap dan kepercayaan terhadap kepuasan nasabah dan loyalitas nasabah pada PT Bank Muamalat Kantor Cabang. Penelitian ini merupakan jenis penelitian terapan. Metode pengumpulan data dalam penelitian ini adalah kuesioner, wawancara, dan studi pustaka. Teknik pengambilan sampel yang diguna…
Penelitian ini bertujuan untuk menganalisis pengaruh variabel dimensi kualitas pelayanan, kualitas produk, dan kepercayaan terhadap kepuasan nasabah pada PT Bank BRI Syariah Kantor Cabang Pembantu Ungaran. Penelitian ini merupakan jenis penelitian terapan. Metode pengumpulan data dalam penelitian ini adalah kuesioner, wawancara, dan studi pustaka. Populasi dalam penelitian ini adalah seluruh na…
Computer Science, Information & General Works 
Philosophy & Psychology 
Religion 
Social Sciences 
Language 
Pure Science 
Applied Sciences 
Art & Recreation 
Literature 
History & Geography