The primary purposes of this final project are to find out customers’ perception about the service quality at PDAM Tirta Moedal Branch of West Semarang and find out of constraints at PDAM Tirta Moedal Branch of West Semarang in delivering the service. This final project is quantitative descriptive study. The data were collected by questionnaire, interview, observation, and lite…
Customer satisfaction is associated with the quality of service. Service Quality can be determined by comparing the perceptions of customers for the services they receive clearly, above those obtained from the actual service they expect. PT. Traktor Nusantara Branch Semarang is a company engaged in the field of providers of heavy equipment, construction tools and industrial equipment distributo…
The purpose of this is study is to identify how customer’s perception of customer complaint service is by applying the theory of the service quality Zeithaml including reliability, responsiveness, assurance, empathy, and physical evidence. By analyzing the extent of the customer's perception of service quality complaints in the Regional Water Company Pekalongan. The final task is written usi…
Penelitian ini bertujuan untuk mengetahui signifikansi pengaruh variabel produk, pelayanan, promosi, lokasi, dan kredibilitas terhadap keputusan nasabah menabung pada Tabungan Simpedes di Bank Rakyat Indonesia Cabang Ungaran. Pengumpulan data dilakukan melalui wawancara dan kuesioner. Pengambilan sampel dilakukan dengan metode purposive sampling. Model analisis yang digunakan dalam penaliti…
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah