Salah satu perusahaan milik negara yang bergerak di bidang pelistrikan adalah PT PLN (Persero). Customer Call Back (CCB) merupakan program unggulan di APJ Yogyakarta. Sistem ini digunakan untuk meningkatkan pelayanan terhadap pelanggan PT PLN (Persero) APJ Yogyakarta. Ketika ada pelanggan yang telah mendapatkan pelayanan dari petugas baik itu permasalahan pasang baru tambah daya (PBPD) maupun p…
The purposes of this research were to determine whether the service provided by PT Jasa Raharja (Corporation) Representatives of Pati had given satisfaction to the claimers and also to know the expectations of the claimers. This final project used a sample of 75 respondents. Sampling technique was used in this final project. The method of data collection were observation, interviews, literature…
The purposes of this study were to know consumer profiles and to know influence of brand awareness, brand association, perceived quality, and brand loyalty of the decision to use the services provided by Patra Semarang Convention Hotel. The methods of this study were questionnaire and interview. The method of analysis was regression. The result of regression analysis was Y = -0.327 + 0.280X1…
Office is very important for a company to carry out the business activities. One supporting factor for office is the smoothness of it’s layout. It can also provide a comfortable atmosphere for them in completing the work. The aim of the final project is to know about the arrangement of office layout, the physical environment and to give some alternative of office layout arrangement to be b…
This study is to find out how the service quality including reliability, responsiveness, assurance, emphaty, tangibles provided by the officer in PT Jasa Raharja (Persero) Cabang Jawa Tengah can satisfy the customers. The respondents’ response evaluated the importance and the performance of the company consisting the above five service quality dimensions. The dat…
Customer service quality can only be understood from the viewpoint of consumers. Although customer service is often intangible and difficult to understand, it still can be viewed, heard, and felt. This research aims to determine the characteristics and claiment perceptions. This final project is limited to the characteristics claiment covering gender, age, latest education, jobs, ac…
Service is the key to Customer satisfaction within the company. One of these services is the handling of Customer complaints. Customers determine the viability of an enterprise. The purpose of this project is to find out the service in the handling of complaints as the unit YesTV Customer complaints handling procedures. In this project several data collection techniques used are observation,…
The purpose of this research is to determine the effect of salesperson service and promotional activities on consumer purchasing decision in Pasaraya Luwes Purwodadi and if there is any influence between the two most dominan variabels in influencing purchasing decisions In this research the method used is multiple linear regression analysis method and the data collection methods are interview,…
Patra Semarang Convention Hotel is a four-star hotel. The facilities are various and different from the other four-star hotels. Patra Semarang Convention Hotel has a sub part of the Logistics Department which has a very important role to facilitate the operational and non operational hotel. The main task of the Department of Logistics Patra Semarang Convention Hotel as a provider of supply and …
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