Penelitian ini bertujuan untuk mengetahui faktor-faktor kualitas layanan yang terdiri dari bukti fisik, kehandalan, daya tanggap, jaminan, empati, serta kualitas produk terhadap kepuasan nasabah tabungan simpedes PT. Bank Rakyat Indonesia (Persero) Tbk, Unit Bergas. Metode pengujian data yang digunakan dalam penelitian ini adalah uji validitas, uji reliabilitas, uji analisis regresi linear be…
Penelitian ini bertujuan untuk meningkatkan sikap positif nasabah atas Produk Tabungan Batara di PT. Bank Tabungan Negara (Persero), Tbk. Kantor Cabang Pembantu Undip Tembalang Semarang . Data yang digunakan dalam penelitian ini adalah data primer yang dikumpulkan oleh sistem kuesioner. Populasi adalah semua nasabah Produk Tabungan Batara, sedangkan jumlah sampel adalah 100 nasabah Produk Tabu…
Penelitian ini dilakukan untuk mengetahui pengaruh kualitas layanan inti(tangible, reliability, responsiveness, assurance, emphaty) dan kualitas layanan peripheral terhadap kepuasan nasabah tabungan pada PT Bank Tabungan Negara (Persero), Tbk. Cabang Semarang. Populasi dalam penelitian ini adalah nasabah tabungan PT Bank Tabungan Negara(Persero), Tbk. Cabang Semarang.Teknik pengambilan sampel …
THE INFLUENCE OF BANKING SERVICE QUALITY DIMENSION ON CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY (Case Study at PT Bank Rakyat Indonesia (Persero) Tbk. Ungaran Branch Office, Jimbaran Unit) Today's, competition in business world is getting tougher. It is also perceived by business people in banking who are required to have a better quality of service so that it can satisfy and re…
Household Level of Customer Satisfaction Analysis to Service Quality in PT PGN (Persero) Tbk Cirebon Area The aim of this rearch is to analyse consumer (household level) satisfaction analysis to service quality in PT PGN (Persero) Tbk Cirebon Area. 100 respondents were as samples of consumer. In line with the increasing public demand for fuel is cheap and readily available to meet all your …
PT.Pura Barutama is a company product paper. In this occasion, the writer observes about the paper production process. Viewed from the production process, the company must have ever done the mistake in its production process both because of the machine or the tool used in working and because the mistakes made by the employees, leading to the product damage. The problem statement of research…
The purposes of this research were to determine whether the service provided by PT Jasa Raharja (Corporation) Representatives of Pati had given satisfaction to the claimers and also to know the expectations of the claimers. This final project used a sample of 75 respondents. Sampling technique was used in this final project. The method of data collection were observation, interviews, literature…
Quality is basic factor that influences customer’s choice in purchasing product and service, especially in dinning chair product. Maitland Smith Indonesia is a company that produces many furnitures, especially chair product like dinning chair. There are many other products produced by Maitland Smith Indonesia. In order to improve quality of their products, Maitland Smith Indonesia is alway…
The purposes of this study were to know consumer profiles and to know influence of brand awareness, brand association, perceived quality, and brand loyalty of the decision to use the services provided by Patra Semarang Convention Hotel. The methods of this study were questionnaire and interview. The method of analysis was regression. The result of regression analysis was Y = -0.327 + 0.280X1…
Company Marketing strategy include four elements there are product, price, promotion, and place. Besides that product quality variables also affect consumers in making purchasing decisions. The purpose of this research is to find out the influence of quality of products and prices to consumer purchasing decisions at the food stall "Mas Pur 2" in Tembalang. This research used multiple lin…
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