The purpose of this final report was to analyze the impact of service quality to the satisfaction of 12th grade high school students through dimensions of service quality. The researcher analyzed the impact through the factors, which influenced the service quality; such as tangibility, reliability, responsiveness, assurance and empathy. The methods for data collection were observation, inter…
The purpose of this research was to analyse the correlation rate between brand image to consumer’s purchase intention at friedchicken restaurant nyonya suharti. The population of this study is the end consumer , the sampling technique used was accidental sampling. The procesing data method used was validity and reliability test, and chi squere test. The result of the study shows that the var…
In the globalization era business competition in market both domestic and international market is very tight. Companies that want to grow and survive must be able to provide better customers service. This is as done an effort to give satisfaction to the customers. Customer satisfaction becomes the main thing in the retail business in order to be a successful company. Service became one of the a…
PT. BPR Artaperdana Deltasentosa Pati is a service company that collects funds from society deposits and savings. It must always prepare an excellent service quality to the customers for customer satisfaction. The purpose of this final project is to know the savings service dimensions which are perceived important by customers, to know the level of quality savings services provided by PT. BP…
The purpose of this research was to analyse the influence of communication, satisfaction on the sales policy, the company reputation and ability of the salesperson towards retailers trustworthyness. The population of this study is the retailers or kiosk that sell sosro product and at least one competing product. The sampling tehchnique used was purposive sampling. The analy…
Service at a company that producing goods and serviced, can basically be regarded as an act and the conduct or manner of serving others to meet their need and wants. A service quality is something for a company. Therefore, the writer is interested to make this into a final project entitled ANALYSIS OF CLAIMS IN THE SERVICE QUALITY AT AJB BUMIPUTERA 1912 BRANCH’S CANDI SEMARANG. Th…
Customers' loyalty is very important to know to have the idea of how much to expand and retain customers' loyalty market. Several factors have become the reasons why customers become loyal. Those factors are product, promotion and place therefore, the written interest to take the title "INFLUENCE FACTORS ANALYSIS OF CUSTOMERS’ LOYALTY IN MATAHARI DEPARTMENT STORE SIMPANG LIMA SEMARANG". …
PT. Rakida Karya Mandiri Utama is one of companies involved in telecommunication services. PT. RakidaKaryaMandiriUtama is the winner of tender andthe partner of PT. Telkom DivReg IV Central Java and Yogyakarta, working in telecommunication in STO Telkom Tugu,giving speedy installation services. Quality has a close relationship with customer satisfaction so the company is committed to always pay…
This study was conducted to determine how much consumer interest of lubricants Fastron Series PT PERTAMINA (Persero). Assessment was done to find out so that consumer interest in buying and using PT PERTAMINA lubricant products are had international competitiveness. A consumer in the purchase of lubricant is always considering product quality, perceived price, and attractive promotions.…
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