The development of today’s business world has brought us to the business world of competition. Service is the key to make customer satisfied and being loyal to the company. One company that tries to maintain its customer is PT. Asuransi Tokio Marine Indonesia Semarang Branch. One of the services that company is making an export insurance policy. The objective to be achieved in this final p…
The developing companies that have realized how important human resource assets are, but most companies still take less advantage of human resource management, because human resources can not be seen as an asset but a burden. It can be seen from the high level and out of the work force in the company, the low compensation for labor, the lack of respect to work force management. Remuneration or …
The purpose of this research is to find out the patients satisfaction index and to find out factors that made patients satisfaction satisfaction on administration service at Kariadi hospital. The methods collecting datadistributing questioners to 95 customer’s, literature study and the data made analyzed by customer’s satisfaction index. The result shows that the level of the patie…
Penelitian ini berusaha menguji serta mendapatkan bukti empiris pengaruh Penanganan Keluhan, Nilai Nasabah, dan Kualitas Produk Terhadap Kepuasan Nasabah Tabungan Syariah Mandiri pada PT Bank Syariah Mandiri Kantor Cabang Pembantu Ungaran Teknik analisa yang akan dipakai dalam penelitian ini adalah regresi linier berganda. Berdasarkan hasil pengolahan diperoleh persamaan regresi linier berga…
Penelitian ini bertujuan untuk mengetahui pengaruh Place (X1), Produk (X2), terhadap kepuasan nasabah tabungan BSM Syariah iB (Y) pada PT. Bank Syariah Mandiri Kantor Cabang Pembantu Ngaliyan Semarang. Penelitian ini merupakan jenis penelitian asosiatif, yaitu penelitian menghubungkan dua variabel bebas atau lebih untuk melihat pengaruhnya terhadap variabel terikat. Populasi dalam penelitia…
The primary purposes of this final project are to find out the services in PT Jasa Raharja (Persero) Branch of Central Java and to identify claimen perception concening claim sevice in PT Jasa Raharja (Persero) Branch of Central Java. The sampling technique used in this research was purpose sampling. The methods in collecting data were observation, interview, questionnaire, and literature stud…
This research was conducted to test the effect of the level of quality service of the new connection and power changes of electricity on the customer’s perception at PT PLN (Persero) Area Semarang. The sample used in this study involved 100 respondents. As for the sampling method, it is by using purposive sampling. Methods of data analysis used is a quantitative analysis using the test …
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah