A good company does not want only work on its profit but also has its efforts to satisfy its customers. PT PLN (Persero) Rayon Semarang Tengah is a state owned enterprise which runs its business in electricity power. The purpose in writing this final report is to know the performance of the services provided by PT PLN (Persero) Rayon Semarang Tengah, to find out the expectations or interests of…
The study is entitled “The Role of Customer Service In Handling Complaints In PT. Pos Indonesia Semarang 50000”. The purposes of this study are to describe the role of customer service in dealing with customer complaints, and to know how to handle the customers complaints without making consumers disappointed at PT. Pos Indonesia Semarang . The method used in this research is des…
Penelitian ini bertujuan untuk mengetahui pengaruh Experiential Marketing(sense, think, feel, act and relate marketing) terhadap kepuasan dan loyalitas nasabah tabungan PT Bank BRISyariah Regional Semarang. Penelitian ini merupakan jenis penelitian terapan. Metode pengumpulan data dalam penelitian ini adalah kuesioner, wawancara, dan studi pustaka. Teknik pengambilan sampel yang digun…
Penelitian ini bertujuan untuk menguji pengaruh dari pelayanan dan staff EDP, pengetahuan dan keterlibatan pemakai, produk dari system informasi, kemudahan penggunaan dan kepuasan atas sifat sistem akuntansi terhadap kepuasan total atas aplikasi SAKPA. Data dalam penelitian ini menggunakan data primer yang di kumpulkan melalui kuesioner. Populasi penelitian adalah satuan kerja di l…
Penelitian ini bertujuan untuk menguji beberapa faktor yang berpengaruh terhadap kepuasan pengguna sistem e-SPT. Faktor-faktor yang akan diuji dalam penelitian ini yaitu pengaruh kualitas informasi, kualitas sistem, pentingnya sistem, dan kegunaan terhadap kepuasan pengguna sistem e-SPT . Data dalam penelitian ini menggunakan data primer yang dikumpulkan melalui kuesioner dan diperoleh dari…
The purpose of research are to find out the level customers satisfaction especially the services quality at the use of prepaid electricity in PT. PLN (Persero) Rayon Semarang Selatan and to find out variabel having the strongest and the weakest impact value on customers satisfaction at the PT. PLN Rayon Semarang Selatan. The methods in collecting data were doing distributing inter…
Perumnas is a State-Owned Enterprises (BUMN) in the form of Public Corporation (Perum) where all of the shares are owned by the Government. Housing was established as a government solution to provide adequate housing for the middle to the bottom. Which one is Pucang Gading Housing. The purpose of this final project is to determine the effect of location, facilities, and b…
The purposes of this research were to find out the profiles of the respondents, to analyze the impact of motivation and labor discipline on the employees’ job satisfaction, to determined the variables of employees’ job satisfaction, and to discover the most dominant variable of the impact of motivation and labor discipline of employee toward the employees’ job satisfaction. The Methods o…
The purpose of the final project to identify the influence of motivation and job satisfaction on employee at PT Industri Gula Nusantara from the value from the perspektif individual. Variable is a choice a motivation and job satisfaction. The sampling technique used is purposive sampling. the method of collecting data are interview, questionaires, observation, and literature review. The stat…
The purpose of this research was to find out the quality of service provided by PDAM Tirta Moedal North Semarang Branch of the customers and to find out the level of customer satisfaction on the services provided by PDAM Tirta Moedal Semarang North Branch. The sampling technique used was simple random sampling. The research instruments used to collect the data were questionnaires, interview, …
Karya Umum 
Filsafat 
Agama 
Ilmu-ilmu Sosial 
Bahasa 
Ilmu-ilmu Murni 
Ilmu-ilmu Terapan 
Kesenian, Hiburan, dan Olahraga 
Kesusastraan 
Geografi dan Sejarah