THE INFLUENCE OF WORK ENVIRONMENT AND INTERPERSONAL RELATIONSHIP TO THE EMPLOYEES’ JOB SATISFACTION AT PT WIJAYA KARYA BETON TBK SALES REGION IV SEMARANG Employees’ job satisfaction is influenced by several factors: a challenging job, award, work environment and interpersonal relationship. PT Wijaya Karya Beton Tbk is a company which manufactures precast concrete. Like other companies, Wik…
Penelitian ini bersifat deskriptif yang bertujuan mengidentifikasikan indikator-indikator kualitas layanan yang dapat meningkatkan persepsi positif nasabah khususnya pada PT Bank Rakyat Indonesia (Persero), Tbk. Unit Semarang Selatan. Menganalisis indikator-indikator kualitas layanan yang dapat meningkatkan persepsi positif nasabah atas kualitas layanan customer service pada PT Bank Rakyat Indo…
This study is to find out how the service quality including reliability, responsiveness, assurance, emphaty, tangibles provided by the officer in PT Jasa Raharja (Persero) Cabang Jawa Tengah can satisfy the customers. The respondents’ response evaluated the importance and the performance of the company consisting the above five service quality dimensions. The dat…
The purpose of this research is to find out the patients satisfaction index and to find out factors that made patients satisfaction satisfaction on administration service at Kariadi hospital. The methods collecting datadistributing questioners to 95 customer’s, literature study and the data made analyzed by customer’s satisfaction index. The result shows that the level of the patie…
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