Pengaruh Keadilan Prosedural, Keadilan Interaksional, Dan Keadilan Distributi…

Bus Trans Semarang is one of a means of mass transportation in Semarang city. Perfection services are very important to create satisfaction. Perceived justice is the assessment of customers for service provided company due to service failure. This research aimed to analyze the influence of procedural, interactional and distributive justice on customer satisfaction after service recovery on Bus …