Satisfaction as intervening variable to build customer's loyalty towards pt S…

Edition

-

ISBN/ISSN

-

Collation

xvi, 124 hal. : illus.; bibl.; 29 cm.

Series Title

-

Call Number

MB 006 AYU s 2017 C.1

Pengaruh kualitas pelayanan jasa freight forwarding terhadap kepuasan, keperc…

This research was conducted at PT Andalan Pacific Samudra Semarang, a company engaged in the export import freight forwarding services which always tries to give satisfaction. So it is important for the company to build service quality and exporters’ satisfaction to obtain trust with loyalty from exporters of PT Andalan Pacific Samudra Semarang. The purpose of this research are to find out …