Pengaruh kualitas pelayanan inti dan kualitas pelayanan periferal terhadap ke…

Edition

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ISBN/ISSN

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Collation

xvi, 88 hal. : illus.; bibl.; 29 cm.

Series Title

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Call Number

MP 067 DEV p 2016 C.1

Pengaruh kualitas inti dan peripheral terhadap kepuasan pelanggan Adira Finan…

Edition

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ISBN/ISSN

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Collation

xvi, 75 hlm. ; 29,5 cm.

Series Title

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Call Number

MP 060 LAI p 2016 C.1

Analisis pengaruh kualitas layanan inti dan kualitas layanan peripheral terha…

Penelitian ini dilakukan untuk mengetahui pengaruh kualitas layanan inti(tangible, reliability, responsiveness, assurance, emphaty) dan kualitas layanan peripheral terhadap kepuasan nasabah tabungan pada PT Bank Tabungan Negara (Persero), Tbk. Cabang Semarang. Populasi dalam penelitian ini adalah nasabah tabungan PT Bank Tabungan Negara(Persero), Tbk. Cabang Semarang.Teknik pengambilan sampel …

Pengaruh kualitas pelayanan inti dan kualitas pelayanan periferal terhadap ke…

The Influence of The Core Service Quality and Peripheral Service Quality Toward The Customer's Satisfaction of BRT Semarang Bus Rapid Transit (BRT) or known as bus way is a fast, precise, comfortable, punctual, and inexpensive massive transportation's bus system. BRT Semarang, in their service to increase the customer's satisfaction, BRT Semarang still experiencing several matters which is…