Analisis indek kepuasan pelanggan pada PT PLN (persero) UPJ Jepara

Service firm claimed to always to give more service exceeding what expected customer , because nature of service cannot be kept, to be felt, and also groped so that quality of and quality of service very especial. Customers are valuable assets to a company. The more customers use the sevice of the company, the higher profit the company gains. If the customers were satisfied with the service g…