Implementasi world class service pada PT. PLN (Persero) distribusi Jateng dan…

Object of this research is PT. PLN (Persero) Semarang Area at Jl. Pemuda-Semarang. Sample of this research is the customer and task force of implementing world class service program in the PT. PLN. (Persero) Semarang Area. The type of data analyzed in the form of secondary data and primary data. Method of collecting data are observation and dissemination questionaire. Data was processed by desc…