Penerapan etiket sekretaris dalam melaksanakan pekerjaan kantor pada PT PLN (…

The purpose of this final report are to identify the application of the secretary etiquette in the office at PT PLN (Persero) Area Semarang. The data collection used in this research were observation, interview and literature studies and the analysis method using descriptive analysis method. Etiquette used by secretary in answering the call and making call are not to let the telephone ringin…